Refund Policy

Last updated: June 6, 2025

This Refund Policy outlines the terms and conditions governing refunds for services purchased through EngiEscort ("we," "our," or "us") at engiescort.com. Please read this policy carefully before making a purchase.

1. Nature of Service

EngiEscort provides digital educational counselling services for MHTCET engineering admissions in Maharashtra, India. Our services are entirely digital in nature and do not involve the delivery of any physical products or goods.

2. Service Plans and Pricing

We offer the following service plans:

  • Silver Plan: ₹699
  • Gold Plan: ₹1,399
  • Premium Plan: ₹2,099

Each plan includes specific features and levels of counselling support as described on our website at the time of purchase.

3. Refund Eligibility

You are eligible for a full refund if the following conditions are met:

  • The refund request is made within 24 hours of the purchase.
  • No services have been utilised, including but not limited to: counselling sessions, college predictions, or CAP preference list generation.

4. Non-Refundable Conditions

A refund will not be provided under the following circumstances:

  • A counselling session has been conducted or scheduled and attended.
  • A CAP preference list has been generated or provided to the user.
  • Any other service included in the purchased plan has been delivered or accessed.
  • The refund request is made after 24 hours of the purchase date.

5. Plan Downgrade and Partial Refund

If you wish to downgrade from a higher-tier plan to a lower-tier plan, a partial refund may be issued under the following conditions:

  • The downgrade request is made within 48 hours of the original purchase.
  • Only the services corresponding to the lower-tier plan have been utilised.
  • The partial refund amount will be calculated as the difference between the two plan prices, minus any applicable processing fees.

6. How to Request a Refund

To request a refund, please follow these steps:

  • Send an email to engiescort@gmail.com with the subject line "Refund Request."
  • Include your full name, registered email address, phone number, and order/transaction ID.
  • Provide a brief reason for the refund request.

Our team will review your request and respond within 2 business days with a confirmation or follow-up enquiry.

7. Refund Processing

All payments on EngiEscort are processed through the Cashfree payment gateway. Once a refund is approved:

  • The refund will be initiated through Cashfree to your original payment method.
  • Refunds typically take 5–7 business days to reflect in your account, depending on your bank or payment provider.
  • You will receive a confirmation email once the refund has been processed.
  • Cashfree may apply its own processing timelines; EngiEscort is not responsible for delays caused by the payment gateway or your financial institution.

8. Disputes

If you believe your refund request has been unfairly denied, you may escalate the matter by emailing us at engiescort@gmail.com with supporting documentation. We are committed to resolving all disputes fairly and promptly.

9. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective upon posting on this page. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns regarding refunds, please contact us at:

Email: engiescort@gmail.com